The 5 Steps to Customer Satisfaction

Customer Care isn’t just talking on the phone or answering questions in person. It’s a much more active and engaged role.

The focus of this course is on creating superior experiences for customers by learning useful strategies and techniques that apply, whether you’re on the phone or face-to-face with your customer.

These strategies and techniques fall into 5 steps and will enable you to successfully handle a customer interaction with exceptional customer care.

Learn how to

  • Greet the customer
  • Listen effectively and understand
  • Review the situation
  • Solve and gain agreement
  • Close the interaction

Who should attend

This course will be most valuable to front line staff working in

  • Customer Care
  • Consumer Relations
  • Field Service
  • Teleservices
  • Customer Service
  • Call Centers
  • Help Desks
  • Customer Support

Length 60 minutes

Fee Virtual Class $295

An unlimited number of students may attend via a single web/audio connection.

Virtual Course FAQs
Course Catalog
Course Schedule