Managing Customer Perceptions
Perception is Reality. There is no right or wrong when it comes to Perception. The way a customer perceives a situation is his or her reality.
This course examines how differences in perception can create customer misunderstandings and severely damage customer relationships. Techniques for managing those perceptions and ensuring a positive customer experience are highlighted.
Learn how to
- Understand perception
- Equate perception with reality
- Recognize the impact and importance of your words, body language and tone of voice
- Set a C-A-R-E goal
- Create positive perception statements
- Use 5 ways to create positive customer perceptions
Who should attend
This course will be most valuable to front line staff working in
- Customer Care
- Consumer Relations
- Field Service
- Customer Service
- Call Centers
- Help Desks
- Customer Support
Length 60 minutes
Fee Virtual Class $295
An unlimited number of students may attend via a single web/audio connection.
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