Course Catalog

online-sm Virtual
Virtual

The Basics of Customer Care

Why the delivery of excellent customer care is important to your company and to you.

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online-sm Virtual
Virtual

Communicating Effectively with Customers

The process of communication and how to avoid a breakdown in communication with customers.

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online-sm Virtual
Virtual

Managing Customer Perceptions

How differences in perception can create customer misunderstandings and techniques for creating positive perceptions.

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online-sm Virtual
Virtual

How to Handle Difficult Customers

Effective techniques to deal with Assertive, Angry, and Talkative customers.

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online-sm Virtual
Virtual

The 5 Steps to Customer Satisfaction

Step to create a positive customer experience provide exceptional service and create long term loyal customer.

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online-sm Onsite
Onsite
online-sm Public
Public

Customer Care Manager Certification

The basic skills and knowledge required to successfully manage Customer Care function.

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online-sm Onsite
Onsite
online-sm Public
Public

Customer Care Supervisor Certification

The basic skills and knowledge required to successfully supervise front line employees in a Customer Care function.

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online-sm Onsite
Onsite
online-sm Public
Public

Customer Care Professional Certification

The basic skills and knowledge required for front line staff to successfully handle contacts by phone, email and face-to-face.

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