Why the delivery of excellent customer care is important to your company and to you.
The process of communication and how to avoid a breakdown in communication with customers.
How differences in perception can create customer misunderstandings and techniques for creating positive perceptions.
Effective techniques to deal with Assertive, Angry, and Talkative customers.
Step to create a positive customer experience provide exceptional service and create long term loyal customer.
The basic skills and knowledge required to successfully manage Customer Care function.
The basic skills and knowledge required to successfully supervise front line employees in a Customer Care function.
The basic skills and knowledge required for front line staff to successfully handle contacts by phone, email and face-to-face.
