Customer Care Supervisor Certification
This course covers the basic skills and knowledge required to successfully supervise front line employees in a Customer Care function. This course teaches the tools, techniques and skills required to keep employees motivated, productive and satisfied.
Learn how to
- Identify your individual leadership style
- Understand the three Vs of communication
- Write SMART goals
- Use different decision style strategies
- Delegate tasks to staff
- Deliver corrective feedback
- Give clear instructions
- Use responsive listening
Who should attend
This workshop will be most valuable to Supervisors working in:
Length 2 days
Fee On-site Class Call 404-352-9291
To achieve certification, participants in this course must successfully complete a certification exam. Participants must achieve an overall score of 80% to be certified by the Institute.