A few nights ago a friend and I were dining at new highly-rated moderately expensive restaurant. A few tables away from us were two women dining with an infant.

Approximately every 3-4 minutes, the infant delivered an eardrum piercing shriek, startling the other diners.

After about the 10th shriek, a man at a nearby table expressed his (and no doubt everyone else’s) displeasure with the disruption caused by the infant. The mother immediately stood, went to his table and confronted the man calling him rude and telling him that she had every right to bring her child to the restaurant. He should move or leave the restaurant if her child’s screams were annoying him.

A heated discussion ensued between the two causing the entire restaurant to go silent. All eyes were on the two.

If you were the restaurant manager, how would you have handled this situation?