About The Customer Care Institute

The Customer Care Institute helps some of the world’s leading brands keep a smile on their customers’ faces. Or helps them make one reappear. The Institute has enhanced Customer Care programs for a wide range of companies, including Toyota, AT&T, GE, Chevron, FEMA, Dunkin’ Donuts and Nestle.

Over the past 20 years, CCI has become an international resource in virtually every area of Customer Care.

The Institute’s client work covers multi-channel service and support functions in a variety of industries and organizations, including financial services, education, airlines, consumer goods, telecommunications, manufacturing, government, associations and non-profits.


Roger H. Nunley
Managing Director
Phil Jones, Ph. D.
Senior Consultant
Susan L. Lind, Ph. D.
Director of Learning
Frederick C. Van Bennekom, Ph.D.
Customer Care Fellow

To learn more about the Customer Care Institute, please contact us.