Customer Care Professional Certification
This online exam tests the basic skills and knowledge required for front line staff to successfully handle customer contacts by phone, email and face-to-face.
Demonstrate how to
- Identify and meet customer expectations
- Communicate effectively with customers
- Manage customer perceptions
- Deal with different types of customers
- Respond effectively to in-person and telephone customer contacts
- Write effective emails
Exam Outline
Customer Care Basics
|
Communication Fundamentals
|
Managing Customer Perceptions
|
Responding Face-to-Face and by Phone
|
Different Customer Types
|
Writing Effective Emails and Letters
|
Who should take the exam
This exam is for anyone who has direct contact with customers. Supervisors and Team Leads also can benefit.
Length 90 minutes
Fee $50
Certification Exam Details
To achieve certification, participants must successfully complete the online certification exam. Participants must achieve an overall score of 80% to be certified by the Institute.
|