Arm your staff with the knowledge, confidence and pride of certification

Investing in employees may be the best investment a company can make. They feel appreciated and motivated, while learning better ways to perform their jobs. That’s a powerful combination that instills loyalty and dedication. Which presents management with a very impressive ROI.

The Institute offers certification courses for Supervisors, Managers and high-potential Front-Line employees. These courses provide them with the skills and knowledge necessary to enhance any organization’s ability to satisfy customers and move toward becoming a world-class Customer Care operation.

Customer Care Manager Certification

Two-and-a-half day course to enhance management skills and improve the delivery of Customer Care.

Customer Care Supervisor Certification

Two-day course that covers basic supervisory skills.

Customer Care Professional Certification

Certification exam for Front-Line employees.

Customer Care Center Certification

This program compares your company’s service function to a set of global best practices and benchmarks used by world-class customer care organizations.