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Every one of us can relate to a good or bad customer service experience. We can also relate to the fact that social media, mobility and other emerging technologies are completely rewriting the rules of engagement for customer service organizations. Here are five trends… |
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Monday, 07 May 2012 |
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In a connected world, customer service has become the new marketing. A dissatisfied customer used to be able to tell seven people. With social media, they now can tell 7 million people! |
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Monday, 07 May 2012 |
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Customer service is especially important in today's socially connected world as consumers can harm the image of a company with a single comment. The following techniques can help all merchants offer excellent online customer service. |
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Monday, 07 May 2012 |
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Given the choice between a by-the-book, "them's the rules" customer service yeoman and an empathetic, creative, human-focused employee who takes some minor off-the-menu liberties to help people, I'll take my chances on the kind rebel every time. |
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Monday, 07 May 2012 |
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Here are eight tips to help you improve your Facebook customer support initiative and, in turn, raise your brand’s reputation, decrease your inbound service requests, acquire new customers and turn infrequent customers into brand loyalists. |
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Monday, 07 May 2012 |
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The difference between a company that “breaks even” and is “enormously successful” is based on three important attributes: |
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Monday, 07 May 2012 |
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Happy customers are returning customers, and we all know that returning customers generate more revenue for your company. Providing great customer service can be what separates you from your competitors. Here’s how: |
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Monday, 07 May 2012 |
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Of all the metrics in a call center, First Call Resolution (FCR) often has the biggest impact on customer satisfaction, yet it is also one of the most difficult metrics to measure. To reduce the effort required of your customers keep the following tips in mind: |
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Thursday, 03 May 2012 |
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Staff, more than price or merchandise offerings, is key to driving higher satisfaction among specialty coffee customers, according to the J.D. Power and Associates Report. Overall customer satisfaction index scores by retailer brand: |
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Thursday, 03 May 2012 |
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A more competitive business environment means that customers do not hesitate to switch providers because of poor service. Companies have to respond to these emerging trends just to stay in the game. How will customer service evolve in 2012? |
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Tuesday, 10 April 2012 |
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