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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
People Be Kind to Your Co-workers, Or Else
When customers witness employees being disrespectful to one another, customers not only get mad, but they often try to punish the company in some way.
Wednesday, 01 February 2012
Customers Market Research Reaps Rewards Through Customer Loyalty
Over half (56%) of the 1,200 consumers polled felt more loyal to a brand if it takes the time to find out their opinion.
Wednesday, 01 February 2012
Culture 9 Things That Motivate Employees More Than Money
Don't show 'em the money (even if you have it).
Wednesday, 01 February 2012
Customers Deliver on Your Customer Service Brand Promises
Here are six ways to make sure that you deliver on your customer service brand promise consistently.
Wednesday, 01 February 2012
Technology Social Analytics Cracks Case Of The Jalapeno Cocktail
Social media feedback can help the food industry identify operational issues ranging from unappealing drinks to inconsistent chefs.
Wednesday, 01 February 2012
Customers Customer Care Transformed by Twitter
In Britain, 73% of irate female customers now spend up to 15 minutes a day lambasting products or brands in this way.
Wednesday, 01 February 2012
Customers Social Media Service Lessons from the Leading Brands
This trend is already under way with at least 35% of customer service centres expected to have some form of social media capability by 2013.
Wednesday, 01 February 2012
Customers Customer Service - The QVC Way
We went against conventional thinking in customer service to provide the customer with two phone numbers.
Wednesday, 01 February 2012
Customers USAA Bank Earns Top Spot in Customer Experience Report
USAA Bank achieved the highest score of 160 brands across 13 different industries - marking the first time in the study's five-year history that the top scorer was not a retailer.
Wednesday, 01 February 2012
Customers 2012 Trends to Watch: Customer Service
Here, several industry insiders offer their predictions on key customer service trends and how companies can harness them in 2012:
Thursday, 29 December 2011


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