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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.

Certified Call Center Professional Online (CCCP Online)

Certified Call Center Professional Online is a Web-based certification course designed to educate professionals on call center technologies and best practices necessary to deliver world-class customer service.

If you can't leave the office, but you need the best training available, we've got the solution. Get the same industry-leading education provided by Certified Call Center Professional instructor-led, with on-demand availability. CCCP Online is fast, interactive and user-friendly, all with the convenience of online access.

Benefits to you and your company include:

• Access to a unique Web address where the course is hosted
• Hard copy reference guide is provided
• 24 X 7 X 365 phone and Web support
• Online certification exam
• Certificate of achievement
• Handsome certification plaque (received after a minimum score of 90%)
• Invitations to exclusive ongoing Call Center educational events


You’ll learn about informative topics like:

• Creating a World-Class Call Center
• Communication Strategies
• Dealing with Challenging Customers
• Career Advancement Strategies


System Requirements for Online Classes:

• Windows 95 or higher
• Internet Explorer 5.0 or higher (Netscape is not yet supported)
• An Internet connection via 56k modem


Fee: $295.00