Featured Performance Management Vendor:
IEX CORPORATION
2425 N. Central Expressway, Richardson, TX 75080, 800-433-7692, www.iex.com
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single-site and multisite environments. The system’s advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning, as well as short- and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance. For more information, visit www.iex.com.
Other Performance Management Vendors:
ASPECT SOFTWARE
6 Technology Park Drive, Westford, MA 01886 978-952-0200, www.aspect.com
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