Featured Workforce Management Vendor:
IEX CORPORATION
2425 N. Central Expressway, Richardson, TX 75080, 800-433-7692, www.iex.com
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single-site and multisite environments. The system’s advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning, as well as short- and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance. For more information, visit www.iex.com.
Workforce Management Associations:
SOCIETY OF WORKFORCE PLANNING PROFESSIONALS, LLC
6508 Grayson Court, Nashville, TN 37205, 615-352-4292, www.swpp.org
Join the Society of Workforce Planning Professionals (SWPP)! SWPP is an organization designed specifically to facilitate professional development of anyone with resource planning and management responsibilities within the call center. SWPP members receive many benefits, including quarterly newsletters, regional networking meetings, online forums, educational offerings, certification, and an annual conference.
Other Workforce Management Vendors:
ASPECT SOFTWARE
6 Technology Park Drive, Westford, MA 01886, 978-952-0200, www.aspect.com
CALABRIO SOFTWARE
605 Highway 169 North, Minneapolis, MN 5544, 763-592-4600, www.calabrio.com
ENVISION TELEPHONY
11605 Studt Avenue, Suite 100, St. Louis, MO 63141, 314-878-4777, www.envision.com
GMT
2831 Peterson Place, Norcross, GA 30071, 770-416-6000, www.gmt.com
INVISION SOFTWARE
10 South Riverside Plaza, Suite 1800, Chicago, IL 60606, 312-474-7767, www.invisionwfm.com
KABA WORKFORCE SOLUTIONS
3015 North Commerce Parkway, Miramar, FL 33025, 954-416-1721, www.kaba-benzing-usa.com
MONET SOFTWARE
11777 San Vincente Blvd, Los Angeles, CA 90049 310-207-6800, www.monetsoftware.com
PIPKINS, INC.
1031 Executive Parkway, Suite 110, St. Louis, MO 63141-4405, 314-469-6106, www.pipkins.com
WITNESS SYSTEMS
300 Colonial Center Parkway, Roswll, GA 30076, 770-754-1900, www.witness.com
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