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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
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The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance [Updated & Revised]
by Adrian Gostick and Chester Elton – April 2009
Employee recognition, long considered a benefit that costs money, can actually be a management tool that makes money. A groundbreaking research study of 200,000 employees, unveiled in The Carrot Principle, presents a new paradigm: Applying employee recognition techniques within a context of goal-setting, open communication, trust and accountability accelerates the impact of all of these critical management skills.
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The 1001 Rewards & Recognition Fieldbook: The Complete Guide
by Bob Nelson and Dean R. Spitzer — May 2003
Beginning with the basics of motivation, including the decline of traditional incentives and the trend toward empowered employees, the book lays the groundwork for developing and managing a rewards or recognition program in any work situation: how to recognize an individual or a group; how to develop a low-cost recognition program; how to sell it to upper management, prevent and fix common problems, and assess its effectiveness. There are planning worksheets, templates for different purposes-improving morale, improving attendance, increasing retention-plus perforated reference cards for immediate guidance, and 101 new low-cost/no-cost recognition ideas. Running through the margins are Nelson's answers to the questions most frequently asked since the publication of 1001 Ways to Reward Employees |
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Make Their Day! Employee Recognition That Works
by Cindy Ventrice — April 2003
"Please, not another t-shirt!" is the common cry among employees. Make Their Day! shows what employers and employees each expect from recognition and why most efforts miss their mark. Author and management consultant Cindy Ventrice demonstrates that to be effective, recognition must be built directly into the work and workplace, directed at specifics, and tied to performance. Written from the employees' viewpoint, this book explains why good working relationships form the core of effective workplace recognition. The author then offers specific, low-cost recognition programs that have been effective in improving morale and productivity at leading companies like FedEx Freight and Wells Fargo Bank. |
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Fun Works: Creating Places Where People Love to Work
by Leslie Yerkes — June 2001
Fun Works presents real-life case studies and interviews with dozens of leading authors, companies and individuals that illustrate eleven important principles for creating a fun—and productive and profitable—workplace. Fun Works provides tips, resources, examples, and motivation to make it easy and fun to unleash the power of fun in yourself, your coworkers, and your customers! ‘Gurus of Fun’—authors and experts—offer their spin on each principle. Lest you say, "That’s all well and good but will it work in my industry?" Fun Works shares the voices of individuals, diverse in their backgrounds and professions, who express how work and fun merge for them. An inventory of behaviors will give you concrete indicators of how well you have integrated fun into your work experience. |
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Fish! A Remarkable Way to Boost Morale and Improve Results
by Stephen C. Lundin Ph.D., Harry Paul and John Christensen — March 2000
Fish! A Remarkable Way to Boost Morale and Improve Results addresses today's most pressing work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization. |
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301 Ways to Have Fun at Work
by Dave Hemsath, Leslie Yerkes, Daniel McQuillen — June 1997
This book offers ideas for instilling an element of fun into a range of business functions - from office environment, to meetings, training, communication, hiring, recognition, team building, and "simple acts of fun." They show that creating a fun atmosphere in the work place increases productivity and morale and has a positive effect on the bottom line. Most importantly, they give readers the tools to have more fun at work, no matter where they work or what position they’re in. |
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1001 Ways to Energize Employees
by Bob Nelson — June 1997
In the follow-up to 1001 Ways to Reward Employees, Nelson reveals what real companies across America are doing to get the very best out of their employees--and why it's the key to their success. Weaving together case studies, examples, research highlights, and quotes from business leaders, 1001 Ways to Energize Employees is a practical handbook full of suggestions for increasing employee involvement and enthusiasm. |
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C.A.R.E. Packages for the Workplace: Dozens of Little Things You Can Do To Regenerate Spirit At Work
by Barbara A. Glanz — May 1996
Morale is down--spirits are low--the workload is mounting. Today's hard-working employees need a break! And nothing feels better than Care Packages for the Workplace from internationally known, lift-your-spirits author Barbara Glanz. This timely gift-book format provides the hard at work with dozens of simple ``brighten-your-day'' ideas such as: beautifying the work space in order to do what Tom Peters recommends--``Fight Bland Dullness!''; putting a personal signature on all work; sharing a joke-a-day, one month at a time; holding grapevine meetings where rumors are openly discussed; partaking in good news hours where positive news is shared; creating special awards for a job well done; scheduling lunches with management. |
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1001 Ways to Reward Employees
by Bob Nelson — January 1994
Finally, managers are catching on to something employees already know: What really motivates a person to perform are those thoughtful, unexpected gestures that signify real appreciation. This chock-full guide to rewards of every conceivable type for every conceivable situation, written by management specialist Bob Nelson, offers over a thousand innovative ideas beyond the expected raise and/or promotion. Illustrations throughout. |
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