Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
The business world is filled with unsettling circumstances and thorny situations that often require a person to break bad news or express uncomfortable information to people who don't want to hear it. In this book, Dr. Gary Goodman arms you with the helpful and practical communications skills you need in order to sail through sensitive business communication situations with customers and colleagues alike. In or out of the office, Please Don't Shoot the Messenger! shows you how to improve your communication skills in practically every possible challenging business situation.
