Featured Outsourcing Vendor:
Telerx
723 Dresher Road, Horsham, PA 19044, 800-2TELERX, www.telerx.com
As a strategic outsource partner that provides world-class customer care, Telerx helps leading Fortune 500 companies achieve bottom line results by maximizing customer, consumer, and employee relationships. With a focus on customer centricity, utilizing best practices and emerging technologies, Telerx’s customer care specialists help companies interact with their customers, build brand loyalty, and increase lifetime value. We manage interactions, strengthen relationships, and provide actionable analytics that offer valuable intelligence that can influence your marketing strategy, product development, and process improvement. Telerx offers flexible options, advanced technology, and tailored solutions that fit each client’s unique business goals, market, and budget.
Other Outsourcing Vendors:
NCO Group
507 Prudential Road, Horsham, PA 19044, 888-632-6297, www.ncogroup.com
NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions including customer relationship management, accounts receivable management, and back office for a diversified customer base.
NCO's solutions support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, retention, and resolution. We provide our solutions through Customer Lifecycle Management, a unique customer-driven model that delivers optimal performance, leading-edge technology, proven efficiency, and exceptional quality.
NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.
InfoCision Management Corporation
325 Springside Drive, Akron, OH 44333, 330-670-5141, www.infocision.com
Providing the highest quality contact center solutions, InfoCision specializes in sales, customer service and retention, and consumer relations. We offer business-to-business and business-to-consumer services for a host of industries including many within the Fortune 500, delivering the highest return on their contact center investment.
American Customer Care
225 North Main Street, Bristol, CT 06010, 800-267-0686, www.americancustomercare.com
American Customer Care is a premier provider of high quality contact center services. We utilize the latest technology, and the best people, to deliver CRM services to our clients in an out-sourced or co-sourced arrangement. Our ten domestic centers, containing over 1500 combined workstations are found between suburban and rural American settings. We have the required experience, redundancies, resources & flexibility to meet your changing needs. Further, our business model allows us to do at favorable rates!
OKS - Ameridial
4535 Strausser Street, N.Canton, OH 44720, 800-445-7128, www.oksameridial.net
Founded in 1987, OKS-AMERIDIAL delivers a truly unique and blended solution that centralizes all aspects of your program, regardless of delivery location. With nine contact centers and 1500 CSP's worldwide, OKS-AMERIDIAL is large enough to handle sizable programs, yet small enough to deliver the service you should expect from a family-owned company.
Spherion
3535 Piedmont Road NE, Atlanta, Georgia 30305 , 800-687-3978, www.spherion.com
StarTek
44 Cook Street, Denver, Colorado 80206 , 303-262-4548, www.startek.com
StarTek is a leading provider of high value business process outsourcing services to the communications industry. These robust solutions leverage industry knowledge, best business practices, highly skilled agents, proven operational excellence and flexible technology. The StarTek comprehensive service suite includes customer care, sales support, complex order processing, accounts receivable management, technical support and other industry-specific processes.
The Connection
11351 Rupp Drive, Burnsville, MN 55337, 800-883-5777, www.the-connection.com
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