Get Certified!

Customer Care Manager Certification

Washington, D.C.
September 22-24, 2008

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Online Training

Handling Difficult Customers

On Demand
Front Line Training

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Join CCI

Membership

Get connected to your peers

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Get Help

Buyer's Guide

Find the right products, programs and services for your Customer Care function.

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Find a Job! Post a Job!

Customer Care Career Center

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Survey Design Workshop

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9th Annual

Call Center Week

June 23-27, 2008

Flamingo Hotel
Las Vegas, NV

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Customer Care Coach

Weekly Training, Coaching & Inspiration

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Call Center Demo and Conference

May 21-24, 2008

Intercontinental Hotel
Dallas, TX

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Are Your Customers Satisfied?

Customer Satisfaction
=
Profitability

Find out how your organization can effectively and efficiently measure customer satisfaction and increase profitability

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Customer Care and Services Forum

June 9-11, 2008

Red Rock Casino, Resort and Spa
Las Vegas, NV

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Customer Care Manager Certification

Handling Difficult Customers

Membership

Buyer's Guide

Customer Care Career Center

Survey Design Workshop

9th Annual

Call Center Week

Customer Care Coach

Call Center Demo and Conference

Customer Satisfaction = Profitability

Customer Care and Services Forum

Customer Satisfaction
=
Profitability