CUSTOMER CARE INSTITUTE
17 Dean Overlook, NW, Atlanta, GA 30318, (404) 352-9291, www.customercare.com

MICROSOFT
One Microsoft Way, Redmond, WA 98052, 425-936-7329, www.microsoft.com/ccf

Transforming the face of Customer Care
CCF enables dramatic improvements in contact center efficiency by delivering better information faster to service representatives, reducing operating costs, and delivering an improved, consistent customer experience. In ccontrast to other approaches CCF delivers the fastest time to solution, makes information more accessible, is more cost-effective, ad is easier to implement; it improves the FACE of the Customer Care Experience.

THE PHONE COACH (Rainmaker Group)
116 North 5th Street, Bismark, ND 58501, 866-988-7246, www.thephonecoach.com

The Phone Coach provides customized phone training to improve telephone customer service in your organization by improving the phone skills and telephone etiquette of your team members. Services include customized training programs, call audits, telephone customer service audits and reports, on-site training, personalized coaching, and call scripting.