Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Phil has over 20 years of project management, training, computer industry and consulting experience. During nine years with Digital Equipment Corporation he managed training and operations for an inbound Customer Care center. He was responsible for developing technical and telephone skills courses for 450 Customer Care representatives.
Phil has also developed introductory and advanced training for BellSouth's project management curriculum as well as sales and management training for the retail furniture industry. He combines his extensive background in training and instruction with hands-on success in business management and projects. He specializes in developing high impact training in technical, sales, and management areas.
