Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
As the manager of the Institute's media relations and member communications programs, Paradiso edits CCI's electronic newsletters (Customer Care Update and Customer Care Network News), publicizes the Institute's research, develops white papers, writes news articles and provides content for www.customercare.com.
A writer and publicist, Paradiso has several years experience in Customer Care including her ongoing role as editor of the Customer Care Coach®, and a past position writing a newsletter about customer retention issues for executives.
