TRACY DUNCAN PARMLY

Ms. Duncan Parmly manages Customer Care certification programs, customer satisfaction measurement projects and vendor relationship development. She is responsible for planning and managing the Institute's conferences and workshops, as well as its annual Forum.

She is the editor for CCI's publications, including the Customer Care Network News, a monthly newsletter of issues, trends and news in the Customer Care industry. Tracy also develops programs for members of the Institute's Customer Care Network, a community of over 7,000 Customer Care professionals connected to CCI from around the world.

Tracy has over ten years of instructional design and program development experience. She holds a Master's degree in Instructional Design and a Bachelor's degree in Secondary Education-English from Troy State University.