Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Ms. Brooks manages the Institute's certification programs and customer satisfaction measurement projects. She is responsible for CCI's conferences and workshops.
She is the editor for CCI's publications, including the Customer Care Update, a monthly newsletter of issues, trends and news in the Customer Care industry. Dore also develops programs for members of the Institute's Customer Care Network, a community of over 9,500 Customer Care professionals from around the world.
