|
Evolving from basic online customer service to customer true management requires understanding the impact of social media. |
|
Tuesday, 10 July 2012 |
|
|
A new survey of 6500 US consumers revealed some things that may not surprise you: |
|
Tuesday, 10 July 2012 |
|
|
Instant responses are expected now not only for e-mail, but for voice mail, texts, and tweets. (And don’t forget your company Facebook page and other social media.) Here are some tips from service providers who feel your pain: |
|
Tuesday, 10 July 2012 |
|
|
Most of those surveyed are using an average of six different channels to communicate with businesses of which they are customers. The data shows that the use of smartphone applications or text messages to ask questions is growing. |
|
Tuesday, 10 July 2012 |
|
|
The Millennial generation is very different than the Boomer generation. Gen X is somewhere in the middle. |
|
Thursday, 28 June 2012 |
|
|
With so much emphasis on the don’ts of customer service, it’s easy for the dos to get lost in the shuffle. Each customer interaction is not a task to complete or worse, an inconvenience; but the moment at which brands grow or begin to die. |
|
Thursday, 28 June 2012 |
|
|
Every one of us can relate to a good or bad customer service experience. We can also relate to the fact that social media, mobility and other emerging technologies are completely rewriting the rules of engagement for customer service organizations. Here are five trends… |
|
Monday, 07 May 2012 |
|
|
In a connected world, customer service has become the new marketing. A dissatisfied customer used to be able to tell seven people. With social media, they now can tell 7 million people! |
|
Monday, 07 May 2012 |
|
|
Customer service is especially important in today's socially connected world as consumers can harm the image of a company with a single comment. The following techniques can help all merchants offer excellent online customer service. |
|
Monday, 07 May 2012 |
|
|
Given the choice between a by-the-book, "them's the rules" customer service yeoman and an empathetic, creative, human-focused employee who takes some minor off-the-menu liberties to help people, I'll take my chances on the kind rebel every time. |
|
Monday, 07 May 2012 |
|
|
<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >> |
| Results 91 - 100 of 2466 |
