|
It's nearly impossible to teach employees to have a genuine smile or a natural affinity for people. That's why you must hire optimistic, warm, and conscientious people, Solomon says. This is particularly true for those who will interact with customers in person, on the telephone, or online. |
|
Thursday, 26 May 2011 |
|
|
Every day people everywhere interact with customer service representatives across industries, from the local grocery store cashier to the Fortune 500 airline flight attendant. When spending time and money, these customers should expect nothing less than great customer service with every interaction. How do you deliver world-class customer service to your customers? |
|
Thursday, 26 May 2011 |
|
|
Good customer service is like gold dust. Which is why we are delighted to announce the shortlist for Moneywise's third annual Customer Service Awards, which recognise the most trustworthy and reliable financial services companies in the UK. |
|
Thursday, 26 May 2011 |
|
|
Companies are expanding their social media and mobile presence at a rate that far exceeds their customer support abilities, according to a report. |
|
Thursday, 26 May 2011 |
|
|
The whole thing is manifestly, magnificently backward. Here’s a medium that has the potential to nip problems in the bud. Here’s a tool that offers a relief valve from the cattle pens of corporate customer care. Properly staffed and smartly used, it holds out the chance of a truly tailored and positive experience for a change. But how is it used instead? Customer retention. |
|
Thursday, 26 May 2011 |
|
|
If your customers don't bring YOU their problems, then where do they bring them? A new mindset is needed, one that actually attracts customer problems rather than repels them or deflects them. |
|
Thursday, 05 May 2011 |
|
|
The order, titled "Streamlining Service Delivery and Improving Customer Service," requires every agency to develop customer service plans within 180 days that adopt best practices from the private sector, develop service standards and track performance against them, benchmark themselves against the private sector, and establish a "signature" initiative for using technology to transform customer service. |
|
Thursday, 05 May 2011 |
|
Amazon.com, Kohl's Department Stores and Costco Wholesale are kings of customer service.
Whether via Twitter, Facebook, their corporate websites, phone support or in person, they ranked 1-2-3 in customer interaction, according to a new research report. |
|
Thursday, 05 May 2011 |
|
|
Established rules of communicating with customers are unraveling, driven by a shift in how we use the Internet. So, new rules are emerging. Here are five of the best practices from companies that have grappled with social media. |
|
Thursday, 05 May 2011 |
|
|
The customer. Their expectations shape your strategies. Their needs govern your road map. They speak; you listen (or eavesdrop). The quality of their experience is the most important goal of your business. |
|
Thursday, 05 May 2011 |
|
|
<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >> |
| Results 81 - 90 of 2338 |
