Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
After comprehensively evaluating the nation’s largest online stores, STELLAService was able to identify 11 Internet retailers that qualify as “elite” in the area of online customer service.
Business Week’s special report on world class customer service includes a list of its 2010 Customer Service Champs and what these companies are doing to keep their customers happy.
Ah, the employee whose work is as good as his or her personality is bad. Here are some strategies for turning a managerial liability into an effective and empathic leader.
