Home
Membership
Training
Certification
Events
Career Center
Buyers Guide
Resources
Partners
Consulting
About Us
Contact Us
Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
Customers Getting New Customers? Make Sure Old Ones are Happy, Too
Are you building a business or just replacing new customers for those lost?
Tuesday, 23 March 2010
Customers Zappos' Marketing Chief: "Customer Service is the New Marketing!"
The difference between poor customer service and great customer service is so small. Little things go so far.
Tuesday, 23 March 2010
Customers Three Strategies for Satisfying Customers in the Wake of a Product Safety Recall
Customers have good memories. They will remember how they were treated long after they have forgotten about the recall.
Tuesday, 23 March 2010
Customers Social Networking Not Enough for Good Customer Service
Are companies losing perspective? Is there more to making customers happy than counting Facebook Fans and Twitter followers?
Tuesday, 23 March 2010
Customers Capturing the Moments of Customer Frustration
It’s never the manufacturing mistake, it’s the utterly appalling customer service that follows the manufacturing mistake.
Tuesday, 23 March 2010
Processes How to Improve Your Company's Customer Service
Though a teetering economy may tempt executives to cut corners, improving service is your best chance for survival.
Tuesday, 23 March 2010
Customers Verizon and T-Mobile On Top in Mobile Phone Customer Service Survey
Verizon and T-Mobile beat AT&T and Sprint in customer service, according to the latest study.
Tuesday, 23 March 2010
Customers Great Online Customer Service Is Worth $17.3 Billion per Year
After comprehensively evaluating the nation’s largest online stores, STELLAService was able to identify 11 Internet retailers that qualify as “elite” in the area of online customer service.
Tuesday, 23 March 2010
Customers Special Report on Customer Service
Business Week’s special report on world class customer service includes a list of its 2010 Customer Service Champs and what these companies are doing to keep their customers happy.
Friday, 05 March 2010
People Confronting the Problem Personality
Ah, the employee whose work is as good as his or her personality is bad. Here are some strategies for turning a managerial liability into an effective and empathic leader.
Friday, 05 March 2010


<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >>
Results 61 - 70 of 2091