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Consumers continue to expect superior customer service experiences, with 33% of survey respondents choosing "addresses my needs on first contact" as the top customer service attribute, up slightly from the 2008 pre-recession research. |
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Friday, 09 April 2010 |
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So aside from taking important, albeit demanding, customers even slightly for granted, here are some other ways you can be assured of losing business: |
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Friday, 09 April 2010 |
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The following are the four types of information that your business should capture to form the foundation of the organizational memory: |
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Friday, 09 April 2010 |
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Online review sites such as Yelp are changing the way businesses interact with their customers, giving unprecedented insight into customers' changing needs and wants. But a spate of legal disputes is putting a spotlight on the authenticity of some reviews, both good and bad. |
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Friday, 09 April 2010 |
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Before you implement self-service IVR, there are a few tips for optimizing the project and avoiding common pitfalls. |
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Friday, 09 April 2010 |
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In order for employees to be fully engaged and successful, they need to be able to use their talents and skills at work, and customers need to know that they are appreciated and welcomed as individuals. |
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Friday, 09 April 2010 |
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The cell phone industry received the largest number of complaints in 2009 with 37,477, a 2.1% increase over last year. The cable & satellite TV industry ranked second with 32,616 complaints, an 8.7% increase over the previous year. |
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Friday, 09 April 2010 |
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The past two years have been a true test of many organizations’ commitment to customer service. When the economy falters, organizations are often forced to tighten their belts. |
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Friday, 09 April 2010 |
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Telephone company employees who call or are called by customers must, upon request, identify the city, state and country where they work, according to the legislation. If the employee is not in Connecticut, the customer can be transferred to a call center in the state "when possible," or if a call center exists. |
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Friday, 09 April 2010 |
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Here are seven tips for getting the process started of building customer loyalty in a big way. |
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Tuesday, 23 March 2010 |
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