|
One of the best outcomes from the social media explosion is that the customer service bar has been raised. Now that more people are freely sharing their customer experiences—both good and bad—with the world, quality customer service has become imperative. |
|
Wednesday, 16 November 2011 |
|
|
These days, Americans are more inclined to patch up household products like vacuum cleaners, blenders and mowers rather than junking them. This wave of frugality is increasing call volume to customer help lines, prompting some companies to boost their call-center staffing and offer more online tutorials on fixing and maintaining household machinery. |
|
Wednesday, 16 November 2011 |
|
|
Great customer relationships: Hard to establish, easy to ruin — especially when you say the wrong things. |
|
Friday, 07 October 2011 |
|
|
The Web trumped the phone as the most popular channel, with respondents saying they use the phone 50% of the time vs. searching for answers online 58% of the time, sending an email to customer service 61% of the time, and reading online FAQs 66% of the time. |
|
Friday, 07 October 2011 |
|
|
Running a customer-facing function can make a lot of sense for CIOs, says Goodman, because they "have an awareness of the challenges, knowledge of the [technology] solutions, and can put them together to create a much better customer experience." |
|
Friday, 07 October 2011 |
|
|
But it’s not only the platforms for complaint that are changing. The timescales involved are changing, too. Almost two-thirds (63%) of those who have complained using social media punched in their posts on the day they felt aggrieved. |
|
Friday, 07 October 2011 |
|
|
Your customer service has to be right up there at the top of the list. Understanding your customer, their needs and complaints, and knowing how to talk to them, will not only ensure that they’re returning customers, it can often lead to gaining new customers simply through the power of word-of-mouth advertising. |
|
Friday, 07 October 2011 |
|
|
While some chains are reducing their self-serve options, others say they're keeping it in place along with the traditional lanes because they think giving shoppers that choice is an important part of customer service. |
|
Friday, 07 October 2011 |
|
|
How often do we have internal problems and not take the responsibility of making it right for our customers? You make promises to your clients. Regardless of your issues on the back end, they are promises. Keep them. And your clients won’t mind when you make a mistake; they will mind when you don’t communicate. |
|
Friday, 07 October 2011 |
|
|
Getting new customers, retaining them and then getting more customers from the ones you already have is the perfect business ecosystem - but it is only possible if retention is a priority. |
|
Thursday, 25 August 2011 |
|
|
<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >> |
| Results 31 - 40 of 2338 |
