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Companies cannot rely only on product differentiation to sustain customers' interest, but they need to maintain their relationship with choice-spoilt customers by enhancing customer care. |
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Friday, 17 April 2009 |
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An ineffective or unsatisfying customer service experience can drive clients away from a company and give it a negative reputation, ultimately hurting the bottom line. On the other hand, implementing a successful customer service policy and reacting to client feedback can preserve a purchasing base and may even help a company expand through positive word-of-mouth referrals. |
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Thursday, 16 April 2009 |
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People can galvanize peers into action for or against a company—that’s the true power of the social customer. The conversations are also an amazing repository of knowledge—in fact, harnessing the customer relationship for service may be more powerful than utilizing it to drive sales. |
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Wednesday, 15 April 2009 |
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Incompetence is by no way patented by the government, but there is plenty of it within the bureaucracies. So if you are a manager seeking ways to increase the productivity and performance levels of your employees, you'd be wise to make note of the more likely inhibitors to a successful working environment listed below. |
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Wednesday, 15 April 2009 |
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Market research firm Forrester on Friday released a report measuring customer's overall satisfaction with their computer manufacturer. Apple not only topped the list, they blew away the competition. |
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Wednesday, 15 April 2009 |
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The key is understanding these different office personality types, and how to motivate them and keep them happily working together. |
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Tuesday, 14 April 2009 |
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Federal employees can conduct a self-assessment online and calculate its results to help prepare for annual performance evaluations. The Federal Managers Association and MeriTalk developed the application so that federal employees could estimate their strengths and weaknesses through a self-assessment quiz and find resources to make improvements. |
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Monday, 13 April 2009 |
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Work is an essential part of most people's sense of self-worth and emotional well-being. In fact, one in five Americans say they love their jobs and would continue to work even if they won the lottery. |
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Wednesday, 01 April 2009 |
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Salesforce.com is implementing a new customer service tool for businesses, but is it a tech savvy move or just plain creepy? |
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Monday, 30 March 2009 |
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Over the next couple of years, more and more companies will take the plunge into delivering a more "social" customer service experience, to better engage with customers while also improving efficiency. |
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Sunday, 29 March 2009 |
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