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More than three-fourths (77%) of calls to customer service representatives are resolved on the first contact in 2010, compared with just 66% in the 2009 study. |
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Wednesday, 10 February 2010 |
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For companies caught between a weak economy and a technological revolution, the nature of service is evolving, becoming faster, friendlier and more fun, whether selling jackets, airline tickets or cars. |
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Wednesday, 10 February 2010 |
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Customers have complained that they are unable to talk to a call centre agent. Instead, they are given an email contact with a 48-hour delay on replies. Andy Rubin, vice-president of engineering at Google, said that the firm has to "get better at customer service." |
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Monday, 25 January 2010 |
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"The televisions these days, they depreciate when you take them home. Like a used car.” - Customer Service manager at [insert electronics store here. |
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Monday, 25 January 2010 |
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Yessiree Bob, individual customer solutions for individual customer problems, one by one we're going to get it right, cross our hearts hope to die. |
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Monday, 25 January 2010 |
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The recession and the recent holiday shopping crunch have brought further into focus the true importance of receiving good customer service. |
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Monday, 25 January 2010 |
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More than one in five people blamed poor customer service for switching to other firms in areas including finance, telecoms and utilities. |
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Monday, 25 January 2010 |
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Poor customer service has severely impacted a number of brands and spawned major losses and, in some cases, even resulted in shuttered operations. Finding out from customers exactly what it is they are looking for enables tailored campaigns and initiatives that understand and address specific needs. |
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Monday, 25 January 2010 |
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PR people, social media experts, marketing experts, not to mention lawyers, accountants, and consultants: do your long-term loyal clients get the worst treatment? Do they pay the highest rates? Do you take them for granted? |
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Monday, 25 January 2010 |
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The idea being that anyone should be able to do anyone else's job (within a particular area such as, oh, say, customer support). And it can be done, but care must be taken. |
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Monday, 25 January 2010 |
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| Results 31 - 40 of 2023 |
