|
New technologies and data-driven focus are enabling more agile, responsive customer-service departments, both inside and outside the enterprise. |
|
Wednesday, 19 March 2008 |
|
|
In today's competitive marketplace two words tips the scales of success: Customer Service. Today's customer has an idea of the level of service they expect to receive and will compare your service to their expectations. They also will base their perception of service on previous shopping experiences in business like yours. |
|
Tuesday, 18 March 2008 |
|
|
A new study found that North American enterprises are significantly under-performing in customer service. The study evaluates the "customer service IQ" of companies with "SQ," a new metric that uses a multidimensional framework to measure the customer service competence of companies. |
|
Tuesday, 18 March 2008 |
|
|
Is the employee of the future going to be a young, be-suited man or woman sitting at a desk from nine to five? Could it be that future workspaces will be made up of meeting space, and the concept of having your own desk at work no longer existing? The notion of nine to five might gradually disappear, with staff working ad-hoc hours around their home commitments. |
|
Tuesday, 18 March 2008 |
|
|
Despite the massive amount of customer feedback information available today, very little of it is being put to productive use. So why aren't firms using their customer insight to improve the likes of product development and processes? |
|
Tuesday, 18 March 2008 |
|
|
Forget data entry. The most common question I get about work at home options is from people seeking data entry work. They imagine a company sending them files of papers to be input to a computer system. The assumption is that must only know how to type; no other skills required. That type of work simply doesn't exist in any legitimate form from home. |
|
Tuesday, 18 March 2008 |
|
|
I applaud the approach taken by John Mitchell. Having visited with more than 500 hospitals in the past four years, hospital culture is something many chief executive officers suggest they have. In fact, almost all of them would tell you they have a “great culture” or “patient-centered” environment. |
|
Monday, 17 March 2008 |
|
|
Customer satisfaction measurement is the most commonly used non-financial performance metric, but it is also a popular target for criticism. So is it an inherently flawed metric - or are poor measurement processes to blame? |
|
Friday, 14 March 2008 |
|
|
Blooming Buds, a well-established garden center on the outskirts of a growing town, didn't have a customer service policy, nor did it believe in wasting money on training. Customers seemed happy enough. After all, the business hardly got any complaints. No, everything appeared to be rosy with Blooming Buds. |
|
Friday, 14 March 2008 |
|
|
The generational changes and diversity of the workforce have changed dramatically in the past 20 years and will continue to change. So many kitchen and bath firm owners and managers are facing the same challenge I am: managing your business’ most important asset – your employees. |
|
Friday, 14 March 2008 |
|
|
<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >> |
| Results 31 - 40 of 1694 |
