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During heat waves at least, shorts in the office are the new frontier of business casual, the relaxed style of garb that began often substituting for suits and ties in the late 80s and early 90s. |
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Wednesday, 24 August 2005 |
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But offshoring, sending service calls overseas, has sparked a backlash, many analysts say, and some companies have begun rerouting calls back to centers in the United States after receiving complaints about the quality of service. |
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Wednesday, 24 August 2005 |
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"You have to be able to identify which customers are at risk, why they are at risk, and what you are going to do about it." |
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Thursday, 18 August 2005 |
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Although Botswana is ranked one of the best tourism destinations in the world, the customer care service component in the industry still leaves much to be desired. |
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Thursday, 18 August 2005 |
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It is something the employees he supervises battle every day as they field hundreds of calls. |
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Thursday, 18 August 2005 |
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Improving call centers, automating the sales force, customer-relationship-management and back-office applications such as billing are helping companies achieve increased customer satisfaction and loyalty. |
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Thursday, 18 August 2005 |
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A survey of more than 6,000 Consumer Reports readers shows that mom-and-pop stores, which are typically known for service, also offer good prices and a better selection of appliances than most nationwide chains. |
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Monday, 15 August 2005 |
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Respondents were happier with their plan if they paid less for their coverage, which is one reason why less-expensive HMOs scored slightly higher in overall satisfaction than PPOs. |
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Monday, 15 August 2005 |
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To further improve its services to workers, the Department of Labor and Employment yesterday launched its 527-8000 Hotline Call Center, a 12-hour service that deals with all labor-related queries and assistance. |
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Monday, 15 August 2005 |
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While physicians are not being punished for underperforming, they could receive fewer patient referrals from NevadaCare customer service representatives as a result of their care. |
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Monday, 15 August 2005 |
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