|
Service has found a new low this year as retailers grapple with a slowing sales environment, amid higher interest rates and expiration of government stimulus payments. |
|
Tuesday, 03 August 2010 |
|
|
As you build out your management-by-metrics approach, here are some best practices to consider: |
|
Tuesday, 03 August 2010 |
|
|
The results show individuals working on a complex task should focus initially on learning how to perform the task well rather than on how well they can perform it. |
|
Tuesday, 03 August 2010 |
|
|
“Before, the care center was something we saw as a necessity for servicing our customers’ needs. Now it’s a revenue center. We spend more time on sales and engagement, and the return is well worth the money you would save with off-shore.” |
|
Tuesday, 03 August 2010 |
|
|
Harvard Business Review blogger Peter Bregman writes that “A study showed that people distracted by incoming email and phone calls saw a 10-point fall in their IQs. What’s the impact of a 10-point drop? The same as losing a night of sleep. More than twice the affect of smoking marijuana.” |
|
Tuesday, 03 August 2010 |
|
|
An effective coaching process will help change people's attitudes, awareness and skills. And that ongoing process benefits the individual and the organization. Here are some tips to help you. |
|
Tuesday, 03 August 2010 |
|
|
If your company or brand has a Facebook page, whether you like it or not, you now have a new customer service platform. According to the 2009 Cone Consumer New Media Study, 62% of social media users believe they can influence business decisions by voicing opinions via new media channels. |
|
Tuesday, 03 August 2010 |
|
|
Leadership -People don't leave companies, they leave bosses. But it's not just about the boss, it's about the company encouraging its employees to think about ways that they can add value. |
|
Tuesday, 03 August 2010 |
|
|
I had a colleague who was very fascinated with the idea of personal recognition and he decided to reward himself with a beer while watching TV at home, if he cleared his inbox before he left from work that day. |
|
Tuesday, 03 August 2010 |
|
|
Guests who make reservations directly through the hotel, whether via phone or website, are notably more satisfied with their overall experience than guests who book through an independent travel website. |
|
Tuesday, 03 August 2010 |
|
|
<< Start < Previous 21 22 23 24 25 26 27 28 29 30 Next > End >> |
| Results 241 - 250 of 2338 |
