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PG&E Corp. has added customized speech-recognition technology to their interactive voice response (IVR) system has helped the San Francisco-based utility pare customer support costs while improving customer satisfaction." |
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Friday, 16 September 2005 |
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Of course, the hotel executive who aggressively pursues higher customer satisfaction using these strategies will probably be looking for another job quite soon." |
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Tuesday, 13 September 2005 |
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Of the more than 1,000 U.S. employed adults surveyed, 46% responded that if the economy continues to improve they may leave their current employer |
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Thursday, 08 September 2005 |
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Bulldog, the broadband internet arm of Cable & Wireless, is being investigated by the telecoms regulator over the quality of its customer service after a flood of complaints. |
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Wednesday, 07 September 2005 |
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Personal relationship with pharmacist and customer service result in highest customer satisfaction ratings. |
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Wednesday, 07 September 2005 |
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Employee absence is a large and growing problem in Corporate America. According to meetings across America held with call center employers, absence in some industries is increasing by 10% a year. |
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Wednesday, 07 September 2005 |
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From small- and medium-size companies to large enterprises, the good news is that online business is big business, and Internet usage by cosumers continues to grow. |
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Wednesday, 07 September 2005 |
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Not only does customer service in Bermuda appear to be getting worse -- but shoppers are also being denied their rights by shopkeepers unaware of the law. |
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Tuesday, 06 September 2005 |
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Walker defines truly loyal customers as those who not only intend to continue relationships with them in the future, but also have positive attitudes toward their companies. Other loyalty categories, broken down by sector in this study, include accessible, trapped, and high-risk. |
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Tuesday, 06 September 2005 |
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The decision to make non-essential purchases has been known to be directly related to the level of customer service a shopper receives. The availability of a sales associate to answer a question, or to simply ring a sale, often makes the difference between buying and not buying for the consumer. |
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Tuesday, 06 September 2005 |
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