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Instead of moving offshore, call-center jobs are going to home-based U.S. workers, and software programming jobs are moving to low-cost U.S. metro areas. |
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Monday, 05 December 2005 |
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Frustration and animosity are stifling the business-to-business sector. Vendors are frustrated, because they can not translate the differentiated products and services, which they work so hard to create, into bottom-line profitability. Their customers, whether in business or IT, are also frustrated, because they frequently do not achieve the benefits they expect after purchasing those same solutions |
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Friday, 02 December 2005 |
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Analysts say retailers risk losing billions in sales as customer service dips closer to Christmas. |
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Friday, 02 December 2005 |
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There are an estimated 100,000 home-based phone representatives in the United States. The Gartner Group predicts that by next year, 10 percent of all call centers will be using home-based agents in some capacity. |
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Friday, 02 December 2005 |
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Communications service providers should study the self-care and self-provisioning capabilities of other industries. |
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Thursday, 01 December 2005 |
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"The golden age of the friendly and knowledgeable shop assistant is over, according to new research which suggests shop staff have become ruder and more ignorant over the last decade. |
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Wednesday, 30 November 2005 |
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"LG tops the wireless device customer satisfaction index on both sides of the Atlantic, with an 80 percent satisfaction rating in the U.S. and an impressive 86 percent score in Western Europe," said Paul Brown, a wireless analyst at Strategy Analytics. |
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Tuesday, 29 November 2005 |
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Sales assistants are ruder, more ignorant and less helpful than they were 10 years ago, according to one of the biggest surveys of its kind. |
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Tuesday, 29 November 2005 |
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The role of automation in customer service comes into renewed focus beginning "Black Monday" with more than 37% of all buying consumers (52 million people) looking online for the special promotions offered by online retailers from their home or office computers. |
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Tuesday, 29 November 2005 |
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An improved economy is spurring many employees to begin searching for new jobs, a new survey suggests. |
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Monday, 28 November 2005 |
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