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My employees get busy working in the back of our retail shop and then don’t answer the phone or help out up front. How can I get the point across that we all have to take care of customers? |
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Wednesday, 01 September 2010 |
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Online businesses can sometimes fall short of the customer service measures that brick-and-mortar stores have in place, but they don't have to if they aim for a personal touch. |
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Wednesday, 01 September 2010 |
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Home workers, such as Quigley-Hogan, represent one of the cheapest models for customer service. There are an estimated 60,000 people doing call center work from home. |
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Wednesday, 01 September 2010 |
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Despite significant effort to improve employee engagement, it remains at an all-time low among the U.S. workforce. This has sparked a surge in valuable guidance on how to transform disengaged workers into engaged employees. |
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Wednesday, 01 September 2010 |
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The meetings don’t have to be stressful to be constructive. These tips will show you how. |
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Wednesday, 01 September 2010 |
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How South Florida workers in high-pressure jobs deal with difficult customers, stress. How do they avoid a meltdown when a customer just can't be satisfied? |
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Wednesday, 01 September 2010 |
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Our research shows that customers who attempt to self serve, fail, and are forced to pick up the phone are 10% more likely to be disloyal than those customers who were able to fully resolve their issues in their channel of choice. |
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Thursday, 19 August 2010 |
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Customer service can never be reinvented. Instead, Kolsky told attendees, customer service merely adapts to new models that keep customer satisfaction high and company costs low. To that end, there are five major trends in the customer service industry: |
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Thursday, 19 August 2010 |
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For nearly 30 years, S. Larson has signed his or her name to thousands of customer-service letters that have been sent to Citibank customers. But the person behind the signature remains a mystery, according to The Wall Street Journal. |
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Thursday, 19 August 2010 |
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The survey also found nearly half of employers currently communicate through Facebook, instant messaging, and Twitter. |
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Thursday, 19 August 2010 |
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