Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Call center workers must have free medical checkups, free transport services, and be allowed to work in a compressed or flexible time arrangement, a senator proposed Tuesday.
One Queens yellow cab company has started up the training program for its 700 drivers. The company says it wants to improve the experience for riders by putting customer satisfaction first.
As many as 100 call centre companies are estimated to have shut shop in the last three years on account of unviable business model, and exodus of employees to larger well-established BPO firms.
Part of the reason for resisting the downward sales trend in the sector was the introduction, 18 months ago, of a new incentive plan, Customer Experience Management (CEM).
Toward the end of 2001, Web-related solutions provider Network Solutions had a pretty significant problem: its customer service department was ... how does one put this judiciously? ... perfunctory.
