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A survey of U.S. vehicle owners released Tuesday indicates that while employee discounts this summer may give automakers short-term sales gains, improving quality is more important in the long run. |
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Wednesday, 24 August 2005 |
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BAD service is hurting the $73 billion-a-year tourist industry in Australia as Japanese and Chinese visitors shun the Gold Coast and Cairns. Federal Tourism Minister Ian Macfarlane yesterday warned tourism operators they needed to lift their game. |
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Wednesday, 24 August 2005 |
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During heat waves at least, shorts in the office are the new frontier of business casual, the relaxed style of garb that began often substituting for suits and ties in the late 80s and early 90s. |
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Wednesday, 24 August 2005 |
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But offshoring, sending service calls overseas, has sparked a backlash, many analysts say, and some companies have begun rerouting calls back to centers in the United States after receiving complaints about the quality of service. |
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Wednesday, 24 August 2005 |
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"You have to be able to identify which customers are at risk, why they are at risk, and what you are going to do about it." |
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Thursday, 18 August 2005 |
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Although Botswana is ranked one of the best tourism destinations in the world, the customer care service component in the industry still leaves much to be desired. |
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Thursday, 18 August 2005 |
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It is something the employees he supervises battle every day as they field hundreds of calls. |
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Thursday, 18 August 2005 |
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Improving call centers, automating the sales force, customer-relationship-management and back-office applications such as billing are helping companies achieve increased customer satisfaction and loyalty. |
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Thursday, 18 August 2005 |
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A survey of more than 6,000 Consumer Reports readers shows that mom-and-pop stores, which are typically known for service, also offer good prices and a better selection of appliances than most nationwide chains. |
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Monday, 15 August 2005 |
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Respondents were happier with their plan if they paid less for their coverage, which is one reason why less-expensive HMOs scored slightly higher in overall satisfaction than PPOs. |
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Monday, 15 August 2005 |
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