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Government agencies increasingly rely on contact centers to communicate with the public, but a new report criticizes many of those centers for lacking customer service guidelines. |
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Thursday, 18 May 2006 |
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Listening, after all, is a critical element of communication, but one that most organizations employing traditional communication practices often ignore. Companies that listen to bloggers have a unique opportunity to improve their reputations and win converts to their business models. |
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Thursday, 18 May 2006 |
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Bulgaria, finally shedding the shadows of its communist past, is riding the outsourcing wave with glee as Eastern Europe emerges as a hot new region for global outsourcing. |
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Thursday, 18 May 2006 |
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Southern Company today announced that it has received the highest ranking in customer satisfaction among U.S. electric service providers for the seventh consecutive year by the American Customer Satisfaction Index (ACSI). |
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Thursday, 18 May 2006 |
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A seasoned businessman might not think it a good idea to recommend that a customer take his money to a fierce competitor instead. But T-Mobile has effectively improved its business by turning away business. |
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Thursday, 18 May 2006 |
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South Asia has some of the highest firing costs in the region and Sri Lanka stays on top for rigid labor laws and high severance pay, a World Bank report on off shoring to Sri Lanka, released Wednesday, shows. |
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Thursday, 18 May 2006 |
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IT managers will need to do more to provide data security and staff training as home working will continue to increase until 2010, according to a new report on technology, media and communications released today. |
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Thursday, 18 May 2006 |
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Customer service at U.S. airlines was the worst it has been in five years during the first quarter, according to a University of Michigan index that ranks customer satisfaction.
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Thursday, 18 May 2006 |
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Companies are taking a more strategic approach to their call centre operations and are no longer viewing them merely as a cost centre that services customers. Previously call centres focused heavily on cost reduction and head count, they are now looking more at service and efficiency |
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Thursday, 18 May 2006 |
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Much has been written and discussed about customer satisfaction over the years, essentially espousing the benefits of a business and its employees going out of their way to meet the customer’s needs and desires. There is no end to the stories of dedicated employees giving up personal time to accomplish this goal of hyper-satisfaction. |
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Thursday, 18 May 2006 |
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