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Your aim in giving your customers exceptional service is to make them say Wow! as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service. |
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Wednesday, 31 May 2006 |
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It's the ultimate customer service nightmare: a simple phone call to the cable or power company leads to an endless automated menu and a long wait on hold. News 2 talked with a few people outside NES who really miss the ''human touch.'' So we wondered how long does it really take for the utilities to give you customer service? |
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Tuesday, 30 May 2006 |
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Omni hotels has embarked on a campaign to increase customer satisfaction with the help of lemon grass and green tea scents, lavender pillow spray and a calming CD to lull guests to sleep. |
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Tuesday, 30 May 2006 |
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Hilton Hotels Corporation received the highest score for customer satisfaction among hotel companies rated by the American Consumer Satisfaction Index . |
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Saturday, 27 May 2006 |
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According to survey findings, organizations are prioritizing in particular the protection of customer-centric IT services in their plans to assure BC. Survey respondents ranked customer support as the top service to protect, with email and phone systems also ranking among the top four. |
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Thursday, 25 May 2006 |
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With spring in the air and all the "Help Wanted" signs being posted, why isn’t your staff returning? The answer might be customer service and – here’s a strange concept to grasp – maybe the problem was you! |
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Thursday, 25 May 2006 |
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Keeping your summer cool with rising energy prices. Liz Crenshaw has a bunch of ideas to help you survive the heat. Then, customer satisfaction is on the rise. Liz Crenshaw has the details. And when it comes to satisfaction, which airlines and hotels perform best? Liz names the names. And surviving summer vacation, what to do when travel goes all wrong. |
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Thursday, 25 May 2006 |
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You don’t want satisfied customers, you need enthusiastic admirers. Businesses today need to think beyond effective customer service for satisfied customers. All employees of all businesses need to provide outrageous customer service to transform their customers into returning enthusiastic admirers. |
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Thursday, 25 May 2006 |
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Customer satisfaction with the four big banks has fallen to its lowest level in three years with high fees the main gripe, according to a new survey. |
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Wednesday, 24 May 2006 |
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Verizon Wireless, the wireless industry leader in customer loyalty, announced today that the company has once again been recognized for its dedication to customer satisfaction, ranking in the top spot in the wireless phone service category in Brandweek magazine's 2006 Brand Keys Customer Loyalty Index. |
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Wednesday, 24 May 2006 |
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