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Whether it is retailing or running a hotel, we all know that the secret weapon to growing sales is our Delight strategy. Delighted customers are our advocates, and they are the best ambassadors for growing all the business we can get. |
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Tuesday, 06 December 2011 |
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Customers use a mix of channels for service, but expect a consistent experience across them. Here are the five do’s and don’ts for creating that harmonized multichannel customer service experience. |
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Tuesday, 06 December 2011 |
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Be thankful for customers who complain because a complaining customer provides an opportunity to serve. Personally and professionally provide solutions to complaints - it's worth the investment. |
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Tuesday, 06 December 2011 |
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“Social media” is the big buzzword humming around business advice articles these days, and is undoubtedly going to be a permanent outlet for businesses to reach out to the public through their marketing and PR efforts. But social media can play even a much more basic but powerful role in general business operations- a way to provide good ol’ customer service, with new opportunities. |
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Tuesday, 06 December 2011 |
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Your customers that is. If you're spending tons of money on attracting new customers, you're making a mistake. |
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Tuesday, 06 December 2011 |
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Everyone in your business should be aware of both the cost of acquiring and the value of retaining a customer. The customer is not always right, but the customer ultimately pays the bills and should be treated with dignity and respect. |
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Wednesday, 16 November 2011 |
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At a time when relationship building is priority one for customer service organizations, Yahoo Inc. dares to admit what some companies believe but few will say: Not every call is important to the overall customer service strategy. In contrast, American Express’ Weinbaum said the company has been adopting changes to help zero in on every customer. |
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Wednesday, 16 November 2011 |
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Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help. There is always an alternative to the C-word. One of these three, or some variation to suit your business, will fit almost any circumstance: |
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Wednesday, 16 November 2011 |
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Your whole enterprise depends on them... but if your front-line service people feel like they're on the low end of the totem pole, your customers are going to feel that way, too. It is never too late to change that dynamic! |
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Wednesday, 16 November 2011 |
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While customers use social media platforms to complain about service or product, only half of them expect a company response – a low bar for customer service performance. This is good since only three out of ten companies respond to customer service complaints made via Twitter. |
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Wednesday, 16 November 2011 |
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