Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
A group of taxi drivers in the UK, who have become the first to qualify under a new scheme to enhance customer care skills, will receive their awards at a ceremony next week.
Public Employees Federation is taking the state to court to block a plan that would transfer jobs from a New York City unemployment call center to two upstate offices.
After four decades of taking calls and booking tickets for US Airways passengers, the last 281 Pittsburgh-based reservation agents and managers will hang up their headsets for the last time.
As profit margins have become slimmer for health care providers, the world-class Houston-area hospitals are beginning to see themselves in a customer service role.
Self-service customer interaction systems are quickly becoming a standard method of communication between organizations and customers, and consumers are demanding and expecting easy-to-use, sophisticated technology to expedite their customer service inquiries.
