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Americans’ appetite for luxury and the corresponding impact on the upscale retail market is capturing plenty of attention these days, with several upscale retailers reporting record sales. |
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Wednesday, 21 June 2006 |
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Driven by significant gains in license and maintenance revenue, worldwide customer relationship management (CRM) total software revenue totaled $5.7 billion in 2005, a 13.7 percent increase from 2004. |
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Thursday, 15 June 2006 |
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You'd never see members of the same team tackle each other in football. But it sometimes happens in business. |
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Monday, 12 June 2006 |
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This is a golden age for consumers, right? It's the era that has spawned a 24/7 convenience economy dedicated to satisfying the time-pressed, hyper-informed, ever-demanding American public. But some companies haven't received that memo. |
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Monday, 12 June 2006 |
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Twenty-three of the 30 top-ranked offshore providers are located there; neighbors in the hemisphere are beginning to make progress in the industry. |
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Monday, 12 June 2006 |
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The escalating price of gas is reviving interest in telecommuting as a way for employees to curb the growing cost of commuting to the office. About 36 percent of telecommuting customer service agents say gas prices have driven their decision to work at home, according to a new survey of nearly 2,000 at-home call center agents. |
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Friday, 09 June 2006 |
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U.S. households are increasingly subscribing to bundled services from telcos and cable providers; IDC sees the market doubling by 2010. |
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Friday, 09 June 2006 |
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Up to 10% of customers voluntarily leave for the competition each year for better offerings and superior customer service, according to a Pricewaterhouse Coopers (PwC) poll on Asia's financial institutions. |
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Friday, 09 June 2006 |
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Coming this fall to a public school near you: A cheery greeting and a friendly smile at the door, helpful service over the phone, and an awareness that everyone who makes contact with a school deserves the best customer service possible. |
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Friday, 09 June 2006 |
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The wallet is not top of mind while shopping online, according to the annual Top 40 Online Retail Satisfaction Index produced by ForeSee Results and FGI Research. |
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Friday, 09 June 2006 |
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