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As CIO of Cardinal Health, Kathy White decided to take advantage of a pool of untapped talent by setting up a program so Arkansas State University students could work remotely. |
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Thursday, 29 September 2005 |
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According to the latest findings of the American Customer Satisfaction Index (ACSI) special report on the online performance of the federal government, the e-government. |
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Wednesday, 28 September 2005 |
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To increase its retail banking footprint in the UAE, ABN AMRO, a leading international bank, today inaugurated its first Customer Service Centre, entirely managed by UAE nationals. |
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Wednesday, 28 September 2005 |
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Not surprisingly, remodelers who employ industry best practices like setting proper expectations and sticking to production schedules fared much better than those who do not. |
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Tuesday, 27 September 2005 |
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If people call the customer service hot line for the city of Cincinnati at 591-6000 in the next few months, they should not be surprised if the city manager picks up. |
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Tuesday, 27 September 2005 |
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In spite of all the catchy slogans and corporate pledges, customer service levels of major corporations have only slightly improved in the last few years. (Some observers maintain that they haven t moved at all, or have even worsened.) |
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Monday, 26 September 2005 |
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A funny thing happened on the way to progress in our culture. Pride in workmanship. In the last 20 years of living in Southern California, I have had too many sad encounters as a customer. |
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Monday, 26 September 2005 |
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More retail companies want to participate in the Customer-Centric Initiative to improve their service standards. Second Minister for Trade and Industry Vivian Balakrishnan revealed that 10 more companies are interested in doing so. |
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Monday, 26 September 2005 |
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Agents and brokers know that effective technology deployment is a key factor in increased customer satisfaction and prefer insurance carriers who can deliver "ease of doing business" to them and their customers. Adoption of electronic standards throughout the industry is making an increasing contribution in the ability of the insurers to do so. |
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Monday, 26 September 2005 |
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FEMA and other national disaster response agencies are targeting Monroe and other parts of the state for call centers that could add upwards of 1,000 temporary and permanent jobs. |
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Friday, 23 September 2005 |
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