Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Highlights of the multi-step program include intensive client service training for loan consultants, a ten-point customer care pledge; post-funding satisfaction surveys and client appreciation packages.
This compares to 76% for same time frame in 2004; while improved technology and high-profile prosecutions have positive effect, spam zombies still a significant source of internet pollution.
Telephone & Data Systems, Inc. disclosed Friday that its U.S. Cellular Corp. unit will restructure its customer service department as a result of the recently announced exchange of cellular properties with Alltel Corp.
