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Businesses are relying more on IT for nearly every facet of customer interaction: billing, marketing, order processing, sales, and support. |
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Tuesday, 18 October 2005 |
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The new partnership, the Airline Customer Service Employee Association, will represent the 6,000 former US Airways Communication Workers members. |
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Monday, 17 October 2005 |
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Banks should restructure IT systems to provide better services as many are failing to sell new products to existing customers. |
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Monday, 17 October 2005 |
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Yahoo tops the list of major web mail providers in customer satisfaction, according to a new survey, as e-mail for online consumers become as important as a phone number for communications. |
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Friday, 14 October 2005 |
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With Servassist Online, customer service personnel can pull up a customized Web page and show customers exactly what needs to be done to their car or e-mail information to them. |
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Friday, 14 October 2005 |
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Reseachers found that airing popular songs in shops led to significantly higher customer satisfaction levels. Queues were perceived to be shorter, customer service better and the overall store environment significantly higher in shops that played music. |
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Thursday, 13 October 2005 |
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Imagine having to pay more to ensure that you get to speak to a customer care executive faster than others when you call them up for some problem. |
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Thursday, 13 October 2005 |
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Improved customer service - and not lower cost of telephony -- is now the top driver for companies shifting to converged IP communications networks. |
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Wednesday, 12 October 2005 |
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The likelihood of switching providers among those most dissatisfied with their recent retail purchasing experience has increased 46% from 2004. |
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Wednesday, 12 October 2005 |
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Finance institutions that get their processing and customer service right are the ones that will be around for the long term. |
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Tuesday, 11 October 2005 |
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