Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
They have made their lists and are checking them twice. This is what shoppers in the 20th Anniversary Holiday Mood Survey asked for -- they want great service.
In a report that analyzed 47 health care, life and health, and property & casualty insurer Web sites, the insurance industry slipped slightly in its Customer Respect Index (CRI).
Many banks attribute their growth to their successful transformation to a sales culture. However onne potential casualty of the bank-branch sales culture -- the customer experience.
Although they had the right idea in targeting a growing online market, most dotcoms lacked the business plans, marketing savvy and customer service know-how.
