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As a serious talent and worker shortage looms in the U.S., a new comprehensive study indicates that many employers are not taking the steps necessary to retain existing employees and attract top talent from the shrinking worker pool. |
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Monday, 21 November 2005 |
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The American Customer Satisfaction Index (ACSI) increases slightly for the third quarter of 2005. The Index now stands at 73.2, up a fractional 0.1%. This is the second consecutive ACSI uptick, but both improvements have been very small and have done little to counter the tumble that began in the fourth quarter of last year. Since then ACSI has dropped by 1.3%, the largest four-quarter drop since 1996-1997. |
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Friday, 18 November 2005 |
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he plan outlines how the council plans to improve its customer service up to 2009. It also sets out the standards of services and approach to customer care anyone coming into contact with the city council can expect. |
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Thursday, 17 November 2005 |
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Customer service hotlines waste a lot of our time. Sometimes you answer prompt after prompt. If you make a mistake, you have to start again. |
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Thursday, 17 November 2005 |
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y 2010, consumer expectations will be the primary driver for IT and customer service strategies |
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Thursday, 17 November 2005 |
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The nationwide poll conducted in September, with 8,600 responses, was designed to gauge consumer attitudes toward the level of customer service by retailers and provide a listing of the top customer service retailers |
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Tuesday, 15 November 2005 |
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The banking union Finsec says the biggest banks are sacrificing customer service for short-term profit gains. The latest University of Auckland Business School retail bank customer survey shows that the large banks are the least-liked. |
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Monday, 14 November 2005 |
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In an attempt to take care of the concerns of travelers, Travelocity has announced initiatives such as hourly updates that include any information that might impact travel plans this holiday season, allowing consumers to plan, book and get to and from the airport |
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Thursday, 10 November 2005 |
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In a survey of 50 of its blue-chip customers, the Art Technology Group Inc. (ATG) has found that more than 75% say that inadequate information in commerce, marketing and service organizations is hampering their ability to deliver satisfying and profitable customer experiences. |
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Wednesday, 09 November 2005 |
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In the survey, 30% of the 1,001 people questioned cited being contacted too often as the most annoying form of marketing - even above being called at a bad time or being contacted by a pre-recorded voice message. |
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Tuesday, 08 November 2005 |
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