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Creating Loyalty has routinely covered the ROI of customer loyalty in recent years, and this article continues to validate why it's so important for companies to zero-in on high-value customers and analyze the financial impact of key customer-focused initiatives. |
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Tuesday, 25 July 2006 |
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Success should begin with customer satisfaction. Without happy customers, you have no sales. Without customer satisfaction, you do not have happy customers |
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Tuesday, 25 July 2006 |
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In the US, farming-out IT tasks isn’t as popular as it was two years ago, according to a CIO survey. |
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Tuesday, 25 July 2006 |
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Workers in England lack even the most basic customer service skills and many different businesses are suffering. |
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Tuesday, 25 July 2006 |
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Customer experience, and by extension the ongoing business relationship with any customer, lives and dies at the point of contact. All the glossy advertising in the world cannot compensate for a consistently weak experience. |
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Tuesday, 25 July 2006 |
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From the Mini Cooper to Whole Foods, companies and brands are discovering how superior customer experience keeps 'em coming back for more. |
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Tuesday, 25 July 2006 |
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Given greater competitive pressures, increasing customer expectations, and more touch points to manage than ever before, improving customer satisfaction while simultaneously reducing operational cost remains a significant challenge. |
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Monday, 24 July 2006 |
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A new trend allows customers to help design the products they buy. Just don't expect to get paid a fortune for that brilliant idea. |
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Friday, 21 July 2006 |
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The search for better data management practices has led to data stewardship and data governance efforts, but confusion over roles and disconnects between IT and the business have led to gaps in cooperation. |
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Friday, 21 July 2006 |
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To drive growth, C-level executives at Global 2000 companies are working to increase customer satisfaction, improve market agility, and strengthen their brands across global markets. |
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Friday, 21 July 2006 |
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