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"The golden age of the friendly and knowledgeable shop assistant is over, according to new research which suggests shop staff have become ruder and more ignorant over the last decade. |
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Wednesday, 30 November 2005 |
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"LG tops the wireless device customer satisfaction index on both sides of the Atlantic, with an 80 percent satisfaction rating in the U.S. and an impressive 86 percent score in Western Europe," said Paul Brown, a wireless analyst at Strategy Analytics. |
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Tuesday, 29 November 2005 |
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Sales assistants are ruder, more ignorant and less helpful than they were 10 years ago, according to one of the biggest surveys of its kind. |
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Tuesday, 29 November 2005 |
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The role of automation in customer service comes into renewed focus beginning "Black Monday" with more than 37% of all buying consumers (52 million people) looking online for the special promotions offered by online retailers from their home or office computers. |
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Tuesday, 29 November 2005 |
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An improved economy is spurring many employees to begin searching for new jobs, a new survey suggests. |
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Monday, 28 November 2005 |
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Some 72 percent of the businesses evaluated scored poorly on their policies for re-using personal data for marketing purposes, but the researchers maintain that more companies are sensitive to privacy issues than ever before and are acting on that awareness. |
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Monday, 28 November 2005 |
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Organizations that develop outsourcing relationships based upon mutual trust rather than relying on punitive service level agreements will benefit from trust-dividend worth as much as 40% of the total value of the contract. |
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Monday, 28 November 2005 |
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As the Indian car market expands, the customer is becoming more and more demanding with automobile companies falling short of meeting their expectations, according to a study. |
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Wednesday, 23 November 2005 |
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According to a new report, American consumer satisfaction with the wireless retail shopping experience is low across the board, with only 24% of recent mobile phone purchasers stating that they had an excellent or good experience. |
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Wednesday, 23 November 2005 |
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Best Buy tests a system that allow shoppers to touch a flat-panel screen and get questions answered from a live customer service agent; the representative also can access the Internet to check prices and product availability, for instance. |
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Wednesday, 23 November 2005 |
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