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Banks need to do a better job of making consumers aware of online payment options and benefits. |
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Monday, 05 December 2005 |
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Customer Experience Research by IDC estimates that staffing of the Customer Experience function in IT vendor companies will grow by over 40% per year through 2008. Organizations that have previously invested in customer experience leadership expect their teams to grow more than 80 percent during the same period. |
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Monday, 05 December 2005 |
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Do not expect a big pay raise next year. That is the prognosis from a survey of over 1,000 employers nationwide |
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Monday, 05 December 2005 |
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What manager has not struggled with the problem of not having enough of a key resource needed to do the job? You shuffle people, juggle tasks and priorities, and plead for more resources. |
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Monday, 05 December 2005 |
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CareerJournal.com, a website publication of The Wall Street Journal, issued a list earlier this year of the worst career fields. While cowboy, fisherman and dancer were on there, customer service representative was not. |
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Monday, 05 December 2005 |
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Instead of moving offshore, call-center jobs are going to home-based U.S. workers, and software programming jobs are moving to low-cost U.S. metro areas. |
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Monday, 05 December 2005 |
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Frustration and animosity are stifling the business-to-business sector. Vendors are frustrated, because they can not translate the differentiated products and services, which they work so hard to create, into bottom-line profitability. Their customers, whether in business or IT, are also frustrated, because they frequently do not achieve the benefits they expect after purchasing those same solutions |
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Friday, 02 December 2005 |
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Analysts say retailers risk losing billions in sales as customer service dips closer to Christmas. |
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Friday, 02 December 2005 |
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There are an estimated 100,000 home-based phone representatives in the United States. The Gartner Group predicts that by next year, 10 percent of all call centers will be using home-based agents in some capacity. |
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Friday, 02 December 2005 |
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Communications service providers should study the self-care and self-provisioning capabilities of other industries. |
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Thursday, 01 December 2005 |
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