|
A recent survey has found that efforts by financial institutions to boost customer loyalty by offering an increasing number of online banking options are not unwarranted. In fact, online banking is preferred to any other method. |
|
Wednesday, 20 October 2010 |
|
|
The report about the carriers was based on how well wireless carriers service was through telephone calls, automated systems as well as live representatives. |
|
Wednesday, 20 October 2010 |
|
|
In an industry where every airline essentially sells the same commoditized service, airlines that use social media to turn disappointed customers into happy ones, or to simply enhance the travel experience, are already setting themselves apart and building loyalty. |
|
Wednesday, 20 October 2010 |
|
|
The millions of people who work in customer-service and public-service jobs face this rising tide of rage every day. That puts them on the front lines of Americans' anger—and makes them a rich resource. |
|
Wednesday, 29 September 2010 |
|
|
Customer service, or more to the point, servicing customers, is as much a shared experience nowadays as it is a one-to-one process. |
|
Wednesday, 29 September 2010 |
|
|
Reward programs work best when customers are working to achieve a larger goal rather than a smaller one, researchers say. Programs elicit distinctly more favorable responses as consumers approach their goal, especially when the goal is larger. |
|
Wednesday, 29 September 2010 |
|
|
Today, with consumers and the economy still reeling from recession, value and price are the priorities. Your best customers 5 or 10 years from now may not be on your radar screen today, but you should be thinking now about who they might be. |
|
Wednesday, 29 September 2010 |
|
|
What you may be surprised to learn is that scientific studies of motivation have identified clear, principled reasons why some types of feedback work and others don’t. It is neither mysterious nor random. |
|
Wednesday, 29 September 2010 |
|
|
To examine the links between customer service and loyalty, the Customer Contact Council conducted a study of more than 75,000 people who had interacted over the phone with contact-center representatives or through self-service channels. Two critical findings emerged that should affect every company’s customer service strategy. |
|
Wednesday, 29 September 2010 |
|
|
For a fourth consecutive time, Apple ranks highest in customer satisfaction among manufacturers of smartphones with a score of 800 on a 1,000-point scale. |
|
Wednesday, 29 September 2010 |
|
|
<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >> |
| Results 191 - 200 of 2338 |
