Home
Membership
Training
Certification
Events
Career Center
Buyers Guide
Resources
Partners
Consulting
About Us
Contact Us
Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
Customers Global Contact Center Benchmarking Study Results Released
"Businesses are offering more options to customers to improve overall service levels. For example, this year, we're seeing more contact centers - a rise of 10% to almost 70% - focus on how to streamline and simplify processes, and also offer more self service options, for their customers' convenience."
Tuesday, 22 September 2009
Customers Overall Customer Satisfaction with Residential Telephone Service Increases
Service providers continue to make incremental improvements to their service offerings in an ongoing effort to attract new customers and retain current customers.
Tuesday, 22 September 2009
Customers Why Customer Service Needs To Be More Than Mere Lip Service
Offering the same level of customer support without a clear understanding of customer needs or a customer's importance to your business can erode profit margins.
Tuesday, 22 September 2009
Customers Dialing Up Good Customer Service
Customer-service reps are more concerned with answering the next call than with providing good service to the one they’re on.
Monday, 21 September 2009
Customers Five Ways to Build More Loyalty
Building loyalty, just like building a customer base, can be a hard thing, made even harder as more businesses move into the online realm.
Monday, 21 September 2009
Processes Leveraging Customer Data to Maintain Customer Loyalty Obvious, Not Easy
The challenge is determining why customers leave, or in some cases, when it's OK for them to leave one brand but key to retain them for another.
Monday, 21 September 2009
Customers Entrepreneur Implements Extreme Customer Service Tactics
She implemented several strategic customer service strategies that have been fine-tuned through the years and have inspired extreme customer loyalty—a feat that has kept her business thriving despite current economic conditions in the luxury retail marketplace.
Friday, 18 September 2009
Customers Home-based Contact Centers Help Communications Companies Connect with Customers
The industry has recently taken steps to enhance customer service. Of the $39 billion spent on customer care in the U.S. each year, $11.5 billion (28%) now comes from the communications/media vertical. Unfortunately, these companies have a lot of ground to make up.
Friday, 18 September 2009
Customers Survey Identifies Customers' Top Concerns Following Card Fraud
The most important factor to ensure customers were happy with their bank after they were hit by fraud is how quickly any stolen money was reimbursed. However, just under a third of those surveyed also judged their bank's customer service by how quickly they identified a fraudulent transaction.
Friday, 18 September 2009
Technology Leverage Technology to Improve Your Shop's Performance, Customer Service
Shops are going digital by using technology to boost their office staff’s productivity, to improve customer service, to boost their bottom line – and thus indirectly do their part to help jump-start the overall economy.
Friday, 18 September 2009


<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >>
Results 191 - 200 of 2091