Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
The focus of many CIOs is now turned to gaining competitive advantage through customer-facing strategies. They realize that companies must create customer loyalty and build business value by improving sales tools and understanding consumer habits.
If you have ever blown your top dealing with a customer service representative, you are not alone. A new study indicates it is a problem for most consumers.
Two retailers claim they have enhanced customer service and increased their bottom line results by leveraging new search technologies for merchandising.
The holiday shopping season is the opportunity for retailers to make up for slower sales in previous months. However, because economists predicted a slower holiday season due to rising energy costs and discount competitors, savvy retailers have increased their focus on providing higher levels of customer service.
All the major online agencies have recently introduced customer-service initiatives. In response, many of the troubled domestic airlines are upgrading their Web sites and retraining their phone agents to better compete.
