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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
Technology The ABCs of CRM Success
The focus of many CIOs is now turned to gaining competitive advantage through customer-facing strategies. They realize that companies must create customer loyalty and build business value by improving sales tools and understanding consumer habits.
Tuesday, 03 January 2006
Customers Customer Service Becoming A Myth?
If you have ever blown your top dealing with a customer service representative, you are not alone. A new study indicates it is a problem for most consumers.
Friday, 30 December 2005
Culture Mergers Affect Customers, Competition
A poll of 24,096 customers nationwide found that customer satisfaction decreased more in the last year than any other year since 1995.
Thursday, 29 December 2005
Customers Real People Rate Customer Service ''Best of 2005''
A recent study reveals the "Best in Class" of restaurants, retailers, convenience stores and supermarkets for 2005.
Wednesday, 28 December 2005
Customers Customers - What They Really Want - 6 Secrets of Customer Service'
What customers really want is more than just the core service your business to meet their needs.
Tuesday, 27 December 2005
Technology Retailers Tout Better Service With New Search Tool
Two retailers claim they have enhanced customer service and increased their bottom line results by leveraging new search technologies for merchandising.
Friday, 23 December 2005
Customers Improving Customer Satisfaction Through Billing
Long-term initiatives are vital for staying one step ahead of the competition and can reduce both billing and customer care costs.
Thursday, 22 December 2005
Customers Savvy Retailers Know Customer Service Loosens Holiday Shopper Purse Strings
The holiday shopping season is the opportunity for retailers to make up for slower sales in previous months. However, because economists predicted a slower holiday season due to rising energy costs and discount competitors, savvy retailers have increased their focus on providing higher levels of customer service.
Thursday, 22 December 2005
Customers A New Emphasis on Customer Service
All the major online agencies have recently introduced customer-service initiatives. In response, many of the troubled domestic airlines are upgrading their Web sites and retraining their phone agents to better compete.
Wednesday, 21 December 2005
Customers All I Want For Christmas Is A Response From Customer Services
Retail online customer service teams deal with 80% of customer email queries within 24 hours - unless it is Christmas.
Wednesday, 21 December 2005


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