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Today, more and more IT departments consider on-demand technology both as a viable alternative to premise-based solutions and an important tool to gain competitive advantage. |
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Tuesday, 22 August 2006 |
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Data center goals seem to be mutually exclusive, but resourceful data center managers are always searching for new ways to achieve them. |
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Tuesday, 22 August 2006 |
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The image any customer has of your business is critical enough to make or break it. To truly be considered a professional, you need to have a great deal of knowledge, experience in your field and you must conduct business in a professional manner. |
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Tuesday, 22 August 2006 |
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It is hard to hear feedback in the form of customer complaints. But listening to your customers helps you to shape your business so that it is easier, better and more inviting to customers |
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Tuesday, 22 August 2006 |
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The best way to keep your employees around isn't necessarily through fat bonuses or pay raises. They'd much rather get a little more inclusion and recognition. |
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Friday, 18 August 2006 |
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The American Customer Satisfaction Index (ACSI) rose for a fifth consecutive quarter to its highest level since 2004. The report shows customer satisfaction for PCs and American auto manufacturers has risen, while has Yahoo sliped in its quest to catch Google. |
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Thursday, 17 August 2006 |
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The battery recall, which may cost Dell as much as $200 million and will affect 4.1 million laptops, could turn into a customer relations bonanza, if customers find the recall process easy and fast. |
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Wednesday, 16 August 2006 |
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Lost jobs get much more press and attention than new positions, according to the National Association of Call Centers, but the country still has the highest rate of closings. |
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Wednesday, 16 August 2006 |
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Today’s leading companies are looking to technology to help engage customers and enhance the customer experience. The problem is too many companies start with the technology first. |
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Tuesday, 15 August 2006 |
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Earlier this summer, Thomas K. Brown and his colleagues at Second Curve Capital arrived at their headquarters wearing jeans and tennis shirts, baseball caps and sunglasses. They weren’t planning a company picnic; they were embarking on a creative exercise that influences how the firm does business. (Free registration required to view entire article) |
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Monday, 14 August 2006 |
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