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It is much easier to keep a customer than to find a new one. That is one underpinning principle of the Business Builders program as managed by the Economic Development Authority of Western Nevada. |
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Thursday, 24 August 2006 |
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Do you think Comcast Corp.'s customer service isn't up to snuff? You're not alone. The company ranked below average this year in customer satisfaction in all four regions of the country where consumers were surveyed. |
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Thursday, 24 August 2006 |
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Firms have begun to respond to customer demand for quicker replies, strengthening brands and relationships in the process. |
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Thursday, 24 August 2006 |
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There's little doubt that vendors of contact center technology see the value and promise of workforce optimization (WFO), as the market continues to undergo consolidation. |
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Thursday, 24 August 2006 |
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Many businesses still pay lip service to the old philosophy of “the customer is king”. Yet, with increased competitive activity in all business sectors from national and international forces and the sophisticated customer that has emerged makes customer service not only a necessity but also a must if the business is to survive in the long term. |
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Thursday, 24 August 2006 |
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Customer service, if it is done right, should not restrict you to a particular channel, but should be a veritable menu of options |
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Thursday, 24 August 2006 |
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It's not surprising that 1-800-Flowers.com sees its business spike around Valentine's Day, Mother's Day and Christmas. What might surprise you, however, is that the company meets its increased call volume with customer-care agents who just might be answering the phone in bathrobe and slippers. |
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Tuesday, 22 August 2006 |
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As a banker, I work in a corporate culture where there's not a whole lot of question as to what I wear. We are in the business of lending, safekeeping and managing people's money, and our clients and business partners generally have a certain expectation as to how we should look |
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Tuesday, 22 August 2006 |
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Online surveys are becoming more popular and easier to use, and while their ability to find out exactly what customers want promises a goldmine for CRM, their real potential is not always tapped. |
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Tuesday, 22 August 2006 |
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In many firms, employee benefit offerings vary little from year to year. The common mind-set is that what worked fine five or 10 years ago suits us well now too. |
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Tuesday, 22 August 2006 |
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