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After several years in decline, merger and acquisition (M&A) activity has been booming. Companies naturally expect these deals to result in significant benefits, from the growth of market share to new economies of scale. But these companies run the risk of falling short in their efforts if they fail to keep a close eye on a key factor - the customer. |
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Monday, 06 February 2006 |
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The Finnish telecom group Finnet has given up its plan to outsource customer service operations, but the company will outsource invoicing. It turned out, that outsourcing of customer service would not bring cost savings. |
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Monday, 06 February 2006 |
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Companies will focus mainly on offering their employees added flexibility, more incentives based on performance, and earlier bonuses and salary increases this coming year. These trends will aim to bolster employee retention, as a strengthening economy will have more employees looking for new jobs in 2006. |
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Friday, 03 February 2006 |
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The online survey indicates that 65% of workers plan on looking for a new job in the next three months and that the majority of people cite inadequate compensation as the primary reason they want to walk out the door. |
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Wednesday, 01 February 2006 |
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Employee communication experts agree that bad news should be delivered by organization leaders in a face-to-face forum. However, according to a recent survey conducted by the International Association of Business Communicators (IABC), only 37% of companies use face-to-face meetings with employees as their primary vehicle to communicate difficult news. |
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Monday, 30 January 2006 |
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Much like gender, race, ethnicity and sexuality, a generational identity distinguishes each of us. Because four generations are now working together, companies are starting to amend their diversity training practices to include generational differences for the purposes of creating a more inclusive, tolerant workplace. |
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Thursday, 26 January 2006 |
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Retail banks have long flourished by following a business approach that would spell trouble in virtually any other competitive industry: paying scant regard to the care and nurturing of their best customers. But that charmed existence is coming to an end. Customer defection rates are up, as are the costs of acquiring and retaining new customers. On average, bank customers are three times less likely to recommend their bank to a friend than they are to recommend any other service provider. |
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Thursday, 26 January 2006 |
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Pressure from management or the Board to meet unrealistic business objectives and deadlines is the leading factor most likely to cause unethical corporate behavior, according to a new survey on business ethics. The desire to further a career and to protect their livelihood are ranked second and third, respectively, as leading factors. That is according to a global survey commissioned by American Management Association (AMA) and conducted by the Human Resource Institute (HRI). |
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Thursday, 26 January 2006 |
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Netflix.com, Amazon.com, LLBean.com and QVC.com were the highest scoring online retailers. CompUSA.com, Kmart.com and Sears.com performed the lowest in the ratings. The sites with the biggest drop from spring to the holiday season were ToysRUs.com, OldNavy.com, Sears.com and JCPenney.com. |
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Wednesday, 25 January 2006 |
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India and China still hold the lead, but Russia, Nicaragua, and Botswana are raising the stakes with attractive incentives. |
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Wednesday, 25 January 2006 |
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