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This holiday season, online sales are expected to reach an all time high, which means retailers need to ensure customers have a convenient shopping experience, from start to finish. A majority of direct shoppers agree that a convenient returns process is a critical factor when deciding where to make a purchase. |
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Monday, 12 December 2005 |
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Legendary" customer service is an art, a passion and a science that is prevalent when looking closely at any established, successful company. It should come as no surprise that success emanates from a strong customer service program. |
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Friday, 09 December 2005 |
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The holiday season provides restaurants with one of the greatest opportunities to increase profits and build the customer base. Many restaurants fail to maximize on the opportunity due to a lack of training. |
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Friday, 09 December 2005 |
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Left alone in her hospital room, Barbara Gerber spent much of her time taking careful notes about the details of her care. Or she hid in the bathroom, where she dictated her observations into a tape recorder. |
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Thursday, 08 December 2005 |
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Any "best of" list is a tricky and subjective endeavor, even when it comes to straightforward software and services like customer-relationship management tools. Reader favorites might not be mentioned, and dynamic start-ups risk being overlooked. |
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Thursday, 08 December 2005 |
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O2 has beaten six of its high street competitors to top a consumer satisfaction poll. Store staff and promotions were the two most important factors driving customer satisfaction. |
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Wednesday, 07 December 2005 |
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During the week of November 28 to December 4, customer satisfaction with retail websites remained at a relatively strong 78 of 100 points. |
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Wednesday, 07 December 2005 |
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When consumers have bad experiences, the brand and bottom line suffer. |
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Tuesday, 06 December 2005 |
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Well, here we are in the major shopping season. What is important to us, I think, is the level of customer service available. I hope you do not have high hopes. |
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Tuesday, 06 December 2005 |
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Sabio, the innovative contact centre services and solutions company, has announced that Meeting Customer Expectations will be the key issue for contact centres in 2006. According to Founding Director, Adam Faulkner: We are going to see a significant shift next year with contact centres moving their focus from internal functionality to enabling the processes that can actually help them. |
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Tuesday, 06 December 2005 |
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