|
The telecommunications industry has a higher churn rate than most other industries, according to business intelligence company SAS -- and it says the cost to companies of recruiting new customers is 15 times more than the cost of retaining those they already have. |
|
Monday, 01 May 2006 |
|
|
Call Center 2.0 is not about technology only; it's about state-of-the-art customer relations and determining the best way to put the customer first. It amounts to mass customization of customer contact -- the ability to make every customer feel special. |
|
Monday, 01 May 2006 |
|
|
BellSouth ranks highest in satisfying US business customers with both local and long distance telephone service, according to JD Power. Overall satisfaction was measured using seven factors. (Performance and reliability, billing, sales representatives/account executives, company image, cost of service, offerings and promotions, and customer service). |
|
Friday, 28 April 2006 |
|
|
Recent research released by Unisys indicates that business and IT executives in large organizations realize the future depends on customer satisfaction. |
|
Friday, 28 April 2006 |
|
|
SUBWAY, Olive Garden, Cici's Pizza, Marriott, Southwest Airlines, BP, Nordstrom, Stride Rite, Ace Hardware, Dick's Sporting Goods, Publix, Walgreens, and Radio Shack earned the highest marks in their categories this quarter. |
|
Friday, 21 April 2006 |
|
|
Gaming businesses have learned that loyalty (the amount a customer spends and the duration of the customer's relationship with the company) and satisfaction (a customer's reaction to a specific event or interaction with the organization) depend on numerous experiential factors. Those factors can be managed. |
|
Friday, 21 April 2006 |
|
|
A simple, four-step process can help you create the type of business that draws customers in again and again. |
|
Friday, 21 April 2006 |
|
|
According to new research from Unisys Corporation, business and IT executives in large enterprises realize that the future depends on customer satisfaction. |
|
Friday, 21 April 2006 |
|
|
Overall performance among these carriers has improved over the last two years by a statistically significant amount and a greater percent of calls are now being handled entirely by automated systems. But there are notable inconsistencies among the four companies. |
|
Thursday, 20 April 2006 |
|
|
Better technology integration and closer attention to customer needs rank among the best-in-class behaviors of distributors. |
|
Thursday, 20 April 2006 |
|
|
<< Start < Previous 181 182 183 184 185 186 187 188 189 190 Next > End >> |
| Results 1841 - 1850 of 2128 |
